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Privacy Policy

1. Introduction

JetQuay (“we”, “us”, or “our”) is committed to protecting the privacy and personal data of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

By engaging our services, visiting our website, or providing personal data to us, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.

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2. Personal Data We Collect

We may collect personal data including, but not limited to:

  • Name, contact details, and identification information

  • Flight and travel details

  • Booking and service preferences

  • Payment and billing information

  • Correspondence and communications with JetQuay

  • Website usage data (where applicable)

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3. Purpose of Collection, Use & Disclosure

Personal data is collected, used, and disclosed for purposes including but not limited to:

  • Providing and managing JetQuay services

  • Processing bookings, payments, and confirmations

  • Facilitating airport, immigration, and service-related arrangements

  • Communicating with customers regarding services or enquiries

  • Meeting regulatory, security, and legal requirements

  • Improving service quality and customer experience

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4. Disclosure of Personal Data

We may disclose personal data to third parties where necessary for the delivery of our services, including but not limited to:

  • Airline partners

  • Airport operators and authorities

  • Government or regulatory bodies

  • Third-party service providers engaged by JetQuay

All third parties are required to handle personal data in a manner consistent with applicable data protection laws.

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5. Protection of Personal Data

JetQuay implements reasonable administrative, technical, and physical measures to safeguard personal data against unauthorised access, disclosure, alteration, or destruction.

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6. Retention of Personal Data

Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulatory obligations. Thereafter, personal data will be securely disposed of or anonymised.

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7. Accuracy of Personal Data

JetQuay relies on customers to ensure that personal data provided is accurate and complete. Customers are encouraged to update JetQuay if there are changes to their personal data.

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8. Access & Correction

Subject to applicable laws, customers may request access to or correction of their personal data held by JetQuay by contacting us using the details provided below. Requests will be handled in accordance with the PDPA.

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9. Cookies & Website Usage

Our website may use cookies or similar technologies to improve user experience and analyse website traffic. Users may adjust browser settings to manage cookie preferences.

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10. Transfer of Personal Data Outside Singapore

Where personal data is transferred outside Singapore, JetQuay will take reasonable steps to ensure that such data is afforded a standard of protection comparable to that under the PDPA.

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11. Withdrawal of Consent

Customers may withdraw consent to the collection, use, or disclosure of personal data by providing reasonable notice. Please note that withdrawal of consent may affect JetQuay’s ability to provide certain services.

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12. Changes to This Privacy Policy

JetQuay reserves the right to amend this Privacy Policy at any time. The latest version will be made available on our website.

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13. Contact Information

For enquiries, requests, or complaints relating to personal data, please contact:

Data Protection Officer
JetQuay
Email: dpa@jetquay.com.sg

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