JetQuay's Signature service is the Quayside Service providing exclusive access to the CIP Terminal Facilities with escorted transfer by electric buggy to and from the boarding gate. We also offer a Jetside Service providing guests with access to the CIP Terminal Facilities and Services as well as driving them to and from the aircraft by limousine - the ultimate in privacy and luxury. Our Meet and Assist service, conducted within the main airport terminal, is the Gateway Service.
|Quayside Service||Jetside Service|
Quayside, our signature service, is a personalized service conducted exclusively through the CIP terminal and passengers are escorted to and from the boarding gate/arrival gate by electric buggy
Arrival Service into Singapore:
» A Guest Relations Officer meets you at the aero-bridge upon arrival and drives you by electric buggy* to the CIP Terminal
You are escorted through a dedicated Immigration and Customs counter and into the CIP Terminal lounge to refresh and relax after your trip whilst our personnel retrieve your baggage
» Our team will assists to facilitate your transportation to the city.
Departure Service from Singapore
» Upon departure from Singapore, your driver will drive up to the lobby of the CIP Terminal, where a Guest Relations Officer will meet you and escort you through to the lounge.
A Guest Relations Officer retrieves your baggage from the car and arranges your check in. If you are driving, and using our complimentary parking, please park your car at our car park.
» Our team will attend to your travel formalities while you make use of the CIP Terminal facilities.
» A Guest Relations Officer will drive you to the departure gate on our customized electric buggy to board your flight.
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Jetside is a specialized service for premium commercial passengers that is conducted exclusively through the CIP terminal using limousine transfers via the tarmac
» The Jetside service incorporates all the elements of the Quayside service and furthermore includes transportation between the aircraft and CIP Terminal (or vice-versa) by limousine on the tarmac. » With the Jetside service you experience complete privacy and need not go through any of the normal public areas associated with airports.
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Gateway is a meet and assist service conducted in the main terminals on arrival, departure or transit.
» A Guest Relations Officer meets you at the aero-bridge upon arrival, or kerbside upon departure
» On arrival, you will be met at the arrival gate, escorted through Immigration, accompanied to baggage reclaim area and led through customs to the Arrivals Hall. The Guest Relations Officer will then show you to your preferred choice of transportation.
» Upon departure, you will be met kerbside by a Guest Relations Officer at the terminal of your departure and assisted to check-in and then escorted through Immigration clearance and guided to your airline's lounge or to the boarding gate.
» Transit passengers are met at the aero-bridge upon arrival and escorted to the transfer desk, airline lounge or to your connecting flight.
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